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eBusiness Resources

Making eBusiness work requires a broad understanding of business strategy, technology, and available resources. Solutions from Planet 7 Technologies enable communication between disparate applications by using XML to increase efficiencies in financial services, insurance and manufacturing. At Planet 7 Technologies, our goal is to provide the most advanced XML messaging platform for organizations stepping up to the tasks of eBusiness integration. Knowledge and understanding of eBusiness technologies helps us create effective solutions with our customers and partners. That is why we provide this list of industry resources available on the Web.

EAI and eBusiness:

EAI (Enterprise Application Integration) is the unrestricted sharing of information between two or more enterprise applications. Representing a set of diverse technologies, EAI solutions allow the movement and exchange of information between different applications and business processes within and between organizations.

eBusiness is the pervasive use of technology within – and without – an organization in order to conduct business. An eBusiness may follow a CRM strategy to connect demand chain and supply chain processes to fulfill customer needs and requests.

AIIM International
AIIM International is an on-line community for the users and suppliers of the content, document and process management technologies that drive eBusiness.
EAI Journal
EAI Journal —The Resource for eBusiness and Application Integration — is sharply focused on the vital necessity that companies develop a long-term architectural strategy to integrate the best available technologies with existing systems. The EAI Journal looks at the technical issues surrounding strategic EAI and eBusiness deployment, including the integration of applications and middleware, as well as the potential business implications of doing so. Additionally, this website features all the latest breaking news in the market and arranges content intuitively by topic. is a portal to a dynamic network of sites that include news, features, online community forums, research, analysis, white papers, events and vendor information focused on eBusiness integration technologies and business issues. is a useful resource for business and IT professionals responsible for implementing eBusiness solutions in their organizations. Sites included in are analystQ, b2bQ, eaiQ, e-servQ, and messageQ.

CRM (Customer Relationship Management) is a business strategy whereby businesses align their technology infrastructure and investments in order to facilitate customer fulfillment and interaction. Including methodologies, software, and usually multi-channel interaction capabilities, CRM helps an enterprise manage customer relationships in an organized manner.

CRM Forum
CRM Forum provides news, directory, and other Customer Relationship Management resources.
Association for Services Management International (AFSMI)
AFSMI is a Global organization dedicated to furthering the knowledge, understanding, and career development of executives, managers, and professionals in the high-technology services and support industry.
Association for the Advancement of Relationship Marketing (AARM)
AARM is a non-profit organization dedicated to meeting the needs of individuals who wish to understand and apply the concepts of relationship marketing.
The Workflow Management Coalition (WfMC)
The Workflow Management Coalition, founded in August 1993, is a non-profit, international organization of workflow vendors, users, analysts and university/research groups. The Coalition's mission is to promote and develop the use of workflow through the establishment of standards for software terminology, interoperability and connectivity between workflow products.

XML (eXtensible Markup Language) is a flexible way to create common information formats and share both the data and the format on the World Wide Web, intranets, and elsewhere. XML is a formal recommendation of the World Wide Web Consortium (W3C) and is similar to the Hypertext Markup Language (HTML). However, XML is “extensible” because (unlike HTML) the markup symbols are more flexible, unlimited, and self-defining. XML is an easier to use subset of the Standard Generalized Markup Language (SGML), the standard for how to create a document structure. Both XML and HTML are used together in many Web applications.

OASIS, the Organization for the Advancement of Structured Information Standards, is a non-profit, international consortium that creates interoperable industry specifications based on public standards such as XML. OASIS members include organizations and individuals who provide, use and specialize in implementing the technologies that make these standards work in practice.
W3C, the World Wide Web Consortium, develops interoperable technologies (guidelines, software, specifications, and tools) to lead the Web to its full potential as a forum for information, commerce, communication, and collective understanding. The W3C is an industry consortium that seeks to promote standards for the evolution of the Web and interoperability between World Wide Web products by producing specifications and reference software. The W3C is vendor-neutral and its products are freely available to all. is an on-line publication that variously details how this Internet technology can solve real-world problems in information management and electronic commerce. features a rich blend of information and services for the XML community.
XML Journal
The XML Journal offers a free article archive and XML forum. Content on this site is shared with the XML Developer's Journal. is an independent resource for news, education, and information about the application of XML in industrial and commercial settings. Hosted by OASIS and funded by organizations committed to product-independent data exchange, XML.ORG offers valuable tools to help you make critical business decisions about whether and how to employ XML. provides organized information and resources about XML. Further, this site provides a comprehensive breakdown and listing of prominent XML products and technologies.
Call Center and Collections Information:
Business Communications Review
Business Communications Review delivers in-depth analysis of networking technology, trends, management issues, pricing and regulation - and breaks down the complex combination of factors that go into decision making on networking and telecom technology.
Call Center Magazine
Call Center Magazine is a magazine dedicated to providing in-depth and unbiased product and strategic information for improving customer relations and retention through call centers. This information assists those individuals who are relied upon to make purchasing decisions on the hardware, software and services critical to their call center and customer relations success. This editorial attracts a large number of readers in the call center, customer care, and customer interaction market(s).
Call Center Management Review
Call Center Management Review aims to advance the profession of incoming call center management. CCMR focuses on what it takes to successfully recruit, train, motivate, monitor and forecast/schedule in today's dynamic inbound environment. We seek out and publish news about what other incoming call centers are doing, along with advice from industry experts.
Call Center News
Call Center News Service is an independent voice reporting on the call center industry—totally web-based and global in focus. Call Center News reports on call centers and the products and people that make them work.
Teleconnect Magazine
Teleconnect Magazine is the definitive guide to choosing, buying, installing and using telecom equipment and services. The Teleconnect staff writes from their own hands-on experience — installing, testing and comparing state-of-the-art telecom equipment in their own independent laboratories. Summarizing hands-on experience - periodic roundups offer comprehensive coverage of key product types — so buyers can learn what's state-of-the-art, check out key features, review comparable products, and choose what's best for them.
Financial Sector Technology Information:
Bank Technology News
Bank Technology News is devoted exclusively to the booming area of business technology, providing IT and senior banking professionals the in-depth, clear-cut business coverage they need to make technology purchasing and integration decisions.
The Financial Services Technology Consortium (FSTC)
The Financial Services Technology Consortium is a not-for-profit organization whose goal is to enhance the competitiveness of the United States financial services industry. Members of the consortium include banks, financial services providers, research laboratories, universities, technology companies, and government agencies. FSTC sponsors project-oriented collaborative research and development on inter-bank technical projects affecting the entire financial services industry. Particular emphasis is placed on payment systems and services, and leveraging new technologies that help banks cement customer relationships, boost operational efficiency, and expand their market reach.
Insurance Sector Technology Information:
ACORD, the Association for Cooperative Operations Research and Development, is the insurance industry's non-profit standards developer, a resource for information about object technology, EDI, XML and electronic commerce in the United States and abroad. ACORD maintains AL3, OLifE, XML and ACORD Forms Standards. ACORD has the support and participation of more than 1,000 insurance carriers and groups, 25,000 agencies, the major providers of software and services to the industry, and nonprofit associations including agency system user groups, national producer associations, and the CPCU Society.
The Insurance Accounting and Systems Association, Inc., a non-profit association, is the world's largest member-company insurance organization, with over 1,700 member companies embracing all lines of insurance. IASA serves health care, life, property-casualty and reinsurance companies. Through cooperative effort, IASA promotes the study and development of modern practices and procedures applicable to insurance accounting and systems.
IVANS, Inc. is a recognized leader in providing technology solutions for the insurance industry. IVANS provides electronic communications services to more than 500 insurance and healthcare companies and related organizations in the United States and Canada. An industry-owned organization, IVANS works to supply the most cost-effective, efficient technology solutions to all parties in the insurance distribution systems.
Insurance & Technology Magazine
MEP, NIST's Manufacturing Extension Partnership, is a nationwide network of not-for-profit Centers in over 400 locations nationwide, whose sole purpose is to provide small and medium-sized manufacturers with the help they need to succeed. Each Center has the ability to assess where your company stands today, to provide technical and business solutions, to help you create successful partnerships, and to help you keep learning through seminars and training programs.
MSID, the Manufacturing Systems Integration Division, is one of five divisions of the Manufacturing Engineering Lab at the National Institute of Standards and Technology (NIST) and promotes developing technologies and standards that lead to implementing working together to make U.S. industry more productive. To accomplish its mission, MSID works closely with industry (both as individual companies and as consortia), other government agencies, standards bodies, and universities.

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